Pembayaran FPX Pelanggan Saya GAGAL tetapi Akaun Bank Telah BERJAYA Ditolak.

1. Terdapat beberapa isu yang mungkin berlaku kadangkala apabila pembayaran FPX pelanggan anda GAGAL, tetapi akaun banknya telah ditolak dengan jumlah tersebut.
2. Jika ini berlaku:

• Sila maklumkan kepada kami secepat mungkin dengan butiran terperinci supaya kami mengetahui isu tersebut. Maklumat yang kami perlukan ialah:
  1. Nombor invois
  2. Tarikh dan masa kejadian
  3. No. Rujukan FPX
  4. Nama bank pemprosesan
  5. Screenshot (jika ada)
• Sila nasihatkan pelanggan anda untuk menghubungi bank pemprosesan mereka. Klik di sini (https://www.mepsfpx.com.my/FPXMain/contact.jsp) untuk melihat senarai butiran hubungan bank.
• Jika kes masih belum selesai, sila nasihatkan pelanggan anda untuk menghubungi FPX di helpdesk@myclear.org.my

Sila ambil perhatian bahawa:

Ini adalah isu antara FPX dan bank. Tidak banyak yang boleh kita lakukan.

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1. There are a few issues that might happen sometimes when your customer’s FPX payment FAILS, but his bank account has been deducted with the amount.

2. If this happens :

• Kindly notify us as soon as possible with the details so that we are aware of the issue. The information we need is:

  1. Invoice number

  2. Date and time of incident

  3. No. FPX reference

  4. Processing bank name

  5. Screenshots (if available)

• Please advise your customers to contact their processing bank. Click here (https://www.mepsfpx.com.my/FPXMain/contact.jsp) to view the list of the bank contact details.
• If the case is still not settled, please advise your customers to contact FPX at helpdesk@myclear.org.my

Please take note that :

This is an issue between FPX and the banks. There is not much that we can do.